Privacy Policy

1. Introduction

Matrimony (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the “Service”).

Please read this policy carefully. By accessing or using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account registration details (name, email address, phone number, date of birth)
• Profile information (photos, religion, caste, education, occupation, location)
• Preferences and partner expectations
• Identity verification documents
• Communications you send through the app or to our support team
• Contact form submissions

2.2 Information Collected Automatically

• Device information (device type, operating system, unique device identifiers)
• Usage data (pages visited, features used, time spent on the app)
• IP address and approximate location
• App performance data and crash reports

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account and profile
• Verify your identity and authenticate your profile
• Provide and personalise the matchmaking service
• Enable communication between matched users
• Respond to your enquiries and provide customer support
• Send service-related notifications and updates
• Monitor and improve the safety and quality of the Service
• Comply with legal obligations

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• With other users: Profile information you choose to make visible is shared with other registered members as part of the matchmaking service.
• Service providers: We work with trusted third-party providers for hosting, analytics, and customer support who are bound by confidentiality obligations.
• Legal requirements: We may disclose information if required by law or to protect the rights, safety, and security of users and the public.

5. Your Privacy Controls

You have meaningful control over your information:

• Choose who can see your photos (all members, only matches, or no one)
• Hide or blur personal contact details until you choose to share them
• Pause or deactivate your profile at any time
• Request a copy of your personal data
• Request deletion of your account and associated data
• Update or correct your profile information at any time

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include:

• Encryption of data in transit and at rest
• Secure server infrastructure with access controls
• Regular security audits and vulnerability assessments
• Staff training on data protection practices

No system is completely secure, however. If you believe your account has been compromised, please contact us immediately.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will remove your personal information from our systems within 30 days, except where we are required to retain it for legal or regulatory purposes.

8. Children's Privacy

Matrimony is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from someone under 18, we will take immediate steps to delete that information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will notify you through the app or by email. Continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: