Refund & Cancellation Policy

1. Overview

marry.lk offers a Premium subscription that unlocks additional features, and a one-time Featured Profile boost that shows your profile ahead of others. Your cancellation and refund rights depend on how you paid:

• Bank transfer — see section 3.
• iOS app (Apple App Store) — see section 4.
• Android app (Google Play) — see section 5.

A subscription is always managed where it was bought: cancelling on the website does not cancel an App Store or Google Play subscription, and the other way round. You can hold one Premium subscription at a time — while one is active, a second one cannot be started.

2. Free Trial

New members can try Premium free for 7 days on their first Premium subscription through the iOS or Android app.

• You are not charged during the trial. Cancel before it ends and you will not be billed.
• If you do not cancel, the subscription continues as a paid plan at the end of the trial and renews every billing period until you cancel.
• One free trial per member. Members who have had a Premium plan before are not eligible.
• The free trial is not available for bank transfer payments.

3. Bank Transfer Subscriptions

Cancellation

A bank transfer pays for one fixed period and does not renew automatically, so there is nothing to cancel. You keep Premium for the full period you paid for; to continue afterwards, make a new payment.

Refunds

Bank transfer payments are non-refundable once the Premium package has been activated. Please confirm your plan selection carefully before transferring.

• No refund is available once Premium has been activated.
• If the payment is received but activation fails due to a technical error on our side, we will either activate your account or issue a full refund within 5 business days.
• Incorrect transfers (wrong amount, wrong reference) — contact us promptly and we will work to resolve it.

For any payment queries, contact us at support@marry.lk or via WhatsApp.

4. iOS Subscriptions (Apple App Store)

Cancellation

To cancel, open iPhone Settings → [Your Name] → Subscriptions and select marry.lk. Your Premium access continues until the end of the current billing period. This applies even if you use marry.lk on the website or on an Android phone.

Refunds

Refund requests for App Store purchases must be submitted directly to Apple at reportaproblem.apple.com. Apple's standard refund policy applies. marry.lk has no authority to approve or process refunds for App Store transactions.

5. Android Subscriptions (Google Play)

Cancellation

To cancel, open the Google Play Store → Subscriptions and select marry.lk. Your Premium access continues until the end of the current billing period. This applies even if you use marry.lk on the website or on an iPhone.

Refunds

Google automatically refunds Play Store subscriptions cancelled within 3 days of the initial purchase. For other refund requests, visit Google Play Help. marry.lk has no authority to approve or process refunds for Play Store transactions.

6. Featured Profile Boost

Featured Profile is a one-time purchase for 7, 15 or 30 days in the iOS or Android app. It is not a subscription and never renews automatically.

• Your boost starts as soon as the payment is confirmed. Buying again while a boost is active adds the new days after the current boost ends.
• Featured boosts are non-refundable once activated.
• If you paid but the boost was not activated because of a technical error on our side, we will activate it or refund you in full.
• App Store and Google Play purchases follow Apple's and Google's refund processes described above.

7. Non-Refundable Items

The following are not eligible for refunds regardless of platform:

• Subscription periods that have already started or been used.
• Featured profile boost packages once activated.
• Accounts suspended due to a violation of our Terms & Conditions.

8. Contact Us

If you have questions about your subscription or need help with a refund request, we are happy to assist.